SAK Monetary & Banking Equipment Trading LLC, we are committed to providing reliable products and professional customer service. Please read our Delivery, Shipping, Return and Refund Policy carefully before placing your order.
Delivery Coverage
We currently offer delivery across all Emirates of the United Arab Emirates (UAE).
For orders from GCC countries or any international destination, customers are requested to contact our sales team before placing an order. International shipping availability, delivery schedule, shipping charges, customs duties, and import requirements will be confirmed on a case-by-case basis.
UAE Delivery
Free delivery is available across the UAE.
- Standard delivery time is 3 to 5 business days after order confirmation and payment verification.
- Orders placed on weekends or UAE public holidays will be processed on the next working day.
- Delivery times may vary during public holidays, special promotions, or due to circumstances beyond our control.
GCC & International Orders
For customers outside the UAE:
- Please contact our sales team before placing your order.
- Shipping charges are calculated based on destination, package size, and courier service.
- Delivery time depends on the destination country.
- Any customs duties, taxes, clearance charges, or import fees imposed by the destination country are the responsibility of the customer unless otherwise agreed in writing.
Order Processing
- Orders are processed after payment confirmation.
- Customers may be contacted to verify order details before dispatch.
- If a product is temporarily out of stock, we will inform the customer and provide an estimated delivery date.
Delivery Inspection
Customers should inspect the package upon delivery.
If the package is visibly damaged, opened, or incomplete, please notify the courier immediately and contact SAK within 24 hours of receiving the shipment.
Return & Refund Policy
Return Window
Customers may return eligible products within 7 days from the date of delivery.
Eligible Returns
Products must be:
- Unused and in their original condition.
- Returned with the original packaging and all accessories.
- Accompanied by the original invoice or proof of purchase.
Return Methods
Returns are accepted:
- By courier/post.
- At our drop-off location.
- In-store (where applicable).
Return Shipping
A free return label is included for approved returns.
Restocking Fee
A 10% restocking fee may apply to eligible non-defective returns.
Refund Processing
Approved refunds will be processed within 30 days after the returned item has been received and inspected.
Exchanges
We accept exchanges for eligible products.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us immediately after delivery with your order details and supporting photos.
Non-Returnable Products
Returns will not be accepted for:
- Products damaged due to misuse, negligence, improper installation, or unauthorized repair.
- Products with missing accessories or damaged original packaging.
- Special-order, customized, or customer-specific products.
- Software, licenses, or activated products where applicable.
Order Cancellation
Orders may be cancelled before dispatch.
If the order has already been shipped, cancellation may not be possible, and the Return Policy will apply.
Contact Us
If you have any questions regarding delivery, shipping, returns, or refunds, please contact our customer support team through the contact information available on sak.ae before returning any product.